For I am your God; I will strengthen you, I will help you, I will uphold you with my righteous right hand.
returns + care
returns + care
Refund Policy
Refund Policy
Refund Policy
Every Altar journal is made to hold something personal: your prayers, your thoughts, your walk with God. Because of that, we handle returns a little differently.
Every Altar journal is made to hold something personal: your prayers, your thoughts, your walk with God. Because of that, we handle returns a little differently.
Written In Journals
Written In Journals
Once a journal has been written in, we are unable to accept a return or issue a refund. Each journal becomes yours the moment you put pen to paper, and for the privacy and integrity of what’s written inside, written in journals cannot be restocked or resold under any circumstances.
Once a journal has been written in, we are unable to accept a return or issue a refund. Each journal becomes yours the moment you put pen to paper, and for the privacy and integrity of what’s written inside, written in journals cannot be restocked or resold under any circumstances.
Unused Journals
Unused Journals
If your journal is unused and in its original condition, reach out within 14 days of delivery and we’ll gladly help you with a return or exchange.
If your journal is unused and in its original condition, reach out within 14 days of delivery and we’ll gladly help you with a return or exchange.
Damaged or Defective Items
Damaged or Defective Items
If your journal arrives damaged or with a printing defect, we’ll make it right. Email us within 14 days of delivery with a photo of the issue and your order number, and we’ll send a replacement at no cost to you.
If your journal arrives damaged or with a printing defect, we’ll make it right. Email us within 14 days of delivery with a photo of the issue and your order number, and we’ll send a replacement at no cost to you.
Pre Orders
Pre Orders
Pre ordered journals may take up to three weeks to arrive. If you’d like to cancel a pre order before it ships, contact us and we’ll issue a full refund.
Pre ordered journals may take up to three weeks to arrive. If you’d like to cancel a pre order before it ships, contact us and we’ll issue a full refund.
How to Reach Us
How to Reach Us
For any return, refund, or order questions, email support@altarjournals.com and we’ll take care of you.
For any return, refund, or order questions, email support@altarjournals.com and we’ll take care of you.